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TLC Tugger CONTACT US form hasn't worked since April 7th (a month ago)

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  • TLC Tugger CONTACT US form hasn't worked since April 7th (a month ago)

    My sincere apologies to anyone who didn't get a reply from TLC Tugger. We just figured out our contact form stopped working April 7. It must sound crazy, but we get many submissions from direct email every day so we didn't notice. Sorry.

    It's embarrassing, but when an email thread is ongoing we get follow-up messages with the subject line "[?] has submitted an inquiry via TLC Tugger Web site" just like we do when fresh "contact us" inquiries come in. So it was easy to not notice. It probably explains why orders are down a few weeks running. Oy vey!

    All our web forms presently let you fill it out and hit submit. But then it goes blank and nothing happens. You wouldn't get a confirmation email, we don't get your query emailed to us, and our web dashboard doesn't log a submission. Just poof!

    I've got a note into tech support. Again, sorry.

    {update: Fixed May 10th}
    -Ron Low
    [email protected]
    847 414-1692 Chicago

  • #2
    Kudos for the honest apology. If only more people ran their business like you, Ron.
    Check out my restoration progress gallery here!

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    • #3
      The vendor who makes the forms software solved it yesterday. But the required software upgrade messed some other things up. Nothing's ever easy.
      -Ron Low
      [email protected]
      847 414-1692 Chicago

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